gkg99 Privacy Policy

gkg99 is a trusted online entertainment and betting platform. We believe that the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") applies to gkg99's website, mobile services, and all digital services.

When you create an account on the gkg99 platform, use our services, or contact us, you are considered to have agreed to the terms of this Policy. You should not use the platform without reading this Policy.

This Policy may be updated from time to time. If there are significant changes, we will notify you at your registered email address. The latest version of the Policy will always be available on this page.

gkg99 collects various types of information to operate the platform. We collect this information directly from you and automatically.

2.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity document details (national ID card or passport)
• Financial transaction details — bKash, Nagad, Rocket, or bank account information
• Records of communication with the support team

2.2 Automatically Collected Information

• IP address and geographic location (approximate)
• Device type, operating system, and browser information
• Browsing activity on the platform and log data
• Information collected through cookies and similar tracking technologies
• Gaming history and transaction records
• Login time, session duration, and platform usage patterns

gkg99 uses your information for the following legitimate purposes:

Beyond this, we may use your information to improve your experience, assess service quality, and fulfil applicable legal obligations.

The gkg99 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help our platform remember your preferences and usage patterns.

4.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security and cannot be disabled.
• Functional Cookies: These help remember your language preference and other personalised settings.
• Analytics Cookies: These are used to analyse platform usage and improve services.

You can control or delete cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

gkg99 does not sell your personal information to any third party for commercial purposes. However, information may be shared in certain circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and associated banks to complete transactions.
• Identity Verification Services: With approved third parties for the KYC (Know Your Customer) process.
• Technology Partners: With trusted technology service providers for operating and maintaining the platform.
• Legal Obligations: In response to a court order or a lawful request from a law enforcement agency.
• Business Transfers: In the case of a merger or acquisition, provided the new entity is bound to comply with this Policy.

Third parties may only use your information for specified purposes and under a confidentiality agreement.

gkg99 applies industry-standard technical and organisational measures to protect your information:

• All data transmission is secured using SSL (Secure Socket Layer) encryption.
• Sensitive information is stored in encrypted form.
• Multi-factor authentication is applied to prevent unauthorised access to accounts.
• Regular security audits and vulnerability assessments are conducted.
• Staff are trained on privacy and data protection.
• An automated monitoring system is active to detect suspicious activity.

It is not possible to guarantee absolute security when transmitting data over the internet. However, we are committed to ensuring the highest level of protection.

gkg99 retains your personal information only for as long as necessary. The retention period is determined based on the following:

• The duration your account remains active.
• Financial records and transaction information for the applicable legal period.
• Identity verification documents for the period required by regulatory rules.
• Some information may need to be retained even after an account is closed due to legal obligations.

After the specified period, information is securely deleted or anonymised.

As a user of gkg99, you have the following rights regarding your personal information:

8.1 Right of Access

You may request to know what information we hold about you.

8.2 Right to Rectification

If any of your information is inaccurate, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your information. However, it may not be possible to delete some information due to legal obligations.

8.4 Right to Object to Processing

You may object to your information being used for direct marketing purposes.

8.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

To exercise these rights, email us at [email protected].

gkg99 provides services only to those aged 21 or above. We do not knowingly collect or process information from any minor. Age is verified at the time of account registration.

If we are informed that a minor's information has been collected by mistake, we will promptly arrange to delete that information and close the associated account.

Your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that appropriate protection measures are maintained for the transferred information and that the relevant parties comply with standards equivalent to this Policy.

gkg99 reserves the right to change or update this Privacy Policy at any time. In the case of significant changes, we will:

• Send a notice to your registered email.
• Notify you through a special announcement on the platform.
• Note the date of the update on this page.

Continued use of the platform after an update constitutes your acceptance of the new policy.

gkg99 is committed to ensuring responsible gaming. To this end, we may monitor your gaming behaviour. If a concerning pattern is identified in a user's behaviour, we may contact them and offer support.

To learn more about responsible gaming, visit our Responsible Gaming page.